Customer Service Agent

Salary: R23 000 – R25 000 per monthRemote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa.Role overviewYou'll be the first friendly voice UK customers hear, resolving queries and keeping them happy across chat, email and calls.Key responsibilities Respond to customer queries via live chat, email and phone Log and track cases accurately in the CRM Resolve complaints calmly and escalate where needed Follow up to confirm issues are fully resolved Spot recurring issues and flag them to the team What you'll need Experience in a customer-facing or support role Familiarity with CRM or helpdesk software Clear, friendly written and spoken English Reliable home internet and a quiet space for UK-hours work Patience under pressure and a problem-solving mindset Nice to have Experience in a UK-facing support role Familiarity with Zendesk or similar tools Exposure to live chat support What's on offerA permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with training and a clear path to grow within the team. You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients No commute: work from anywhere in South Africa with reliable internet A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer How to applyApply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.Originally posted on Himalayas